Frequently Asked Questions
1. How do I use the ‘Order’ tab on the App?
Simple! Download the McDonald’s App and register. Navigate to the Order tab on the App and you can place an order for Delivery or pickup at the restaurant.
2. How can I create a new account on the McDonald’s App?
To create an account, please click on ‘My Account’ and proceed from there.
3. How can I place a pickup order on the App?
Find the nearest restaurant on the App. Browse through the menu and select the meal of your choice. Select how you want to receive your order: Collect it at the Front Counter, pick it up at the Drive Thru, have it delivered to your table through ‘Table Service’ or place your order from the comfort of your car using our new Curbside Order Pickup.
Please note: If you want to collect your meal at the Front Counter, ensure that you are near the restaurant before you click on ‘Pay Now and Start My Order’. For Table Service please ensure you are seated at one of the tables and have entered the correct table number. Once you complete the payment for the order, we will immediately start preparing your order and the food will be ready within 3-5 minutes. For Curbside pickup, Enter the Curbside Number that you are currently parked in and proceed to payment. Our crew will get your order to your car while you sit back and relax.
If you have selected to pick up your meal at our Drive Thru, we will start preparing your order when you arrive at the Drive Thru and give us your order number. You must pick up your order at the Drive Thru within two hours of your payment.
4. How can I place a delivery order on the App?
Navigate to the “Order” tab on the App and choose “Delivery.” Enter your delivery address and continue to place your order. Select your payment option: Card or Cash and enter your contact number to proceed with your order.
If you cannot find your building on the list, enlarge the map, select the pin on the right location and fill up the complete address details with Apartment /Villa No, compound/Building name or number, Street name/number, Area, Emirate and Landmark
5. I forgot my McDonald’s App account password, how can I reset it?
Just click on the ‘Forgot Password?’ link on the Sign In page and follow the instructions. An email containing further instructions will then be sent to your registered email. Please check your 'Spam' or 'Junk’ folder to make sure that our email has not been filtered out.
6. How do I know if Pickup or Delivery option is available in my area?
When selecting the restaurant on the McDonald’s App, you can filter the restaurants that have the ‘Pickup option’ available. If you allow the App to use your current location, it will automatically select the nearest restaurant that offers ‘Pickup’.
For Delivery select your address and the App will automatically assign your order to the nearest Delivery restaurant. The App will also notify you if we do not currently deliver to your location.
It’s that easy and convenient!
7. How much time does it take for my Delivery order to arrive?
When you start an order on the app, the app will indicate the approximate time of delivery. Please note that this time might vary depending on the circumstances. To know the estimated delivery time, you can also track your order from the App.
8. How do I change my stored delivery addresses?
Your stored delivery addresses can be modified by clicking "edit" on the delivery address page. You can add up to 5 delivery addresses in total. If you need to add more, just delete an existing address.
9. How do I place an advance order?
Click on 'Schedule’ on the Delivery Address page. Select the time you want to receive your order. Choose items from the menu and click the 'Checkout' button when you're done.
10. Is there a minimum order value for delivery?
Yes, a minimum order applies to all delivery orders which is AED 25 plus an additional 8.50 Delivery fee will also be applied.
11. How much is the delivery fees?
A delivery fee of 8.50 AED is charged on every Delivery order made through the App.
12. Why is the App showing me a pop up ‘It looks like you’re a little far away’?
If you have selected to collect your order at the Front Counter or have it served to you at the table through ‘Table Service’, we will start preparing the order as soon as you complete the payment. Therefore, it is advised that you only place the order when you are near the restaurant or are seated at the table inside the restaurant. The items in your bag are saved for 24 hours, allowing you to select your meal at your convenience and proceed with payment only when you are near the restaurant.
If you have allowed the McDonald’s App to use your current location, it will suggest the restaurant that is closest to you. If you are still too far away, it will show you a pop up just as a reminder. This way you can also make sure that you have chosen the nearest restaurant.
13. What if I pay for my order but cannot pick it up immediately?
If you have selected to collect your meal at the counter or have it delivered to your table through ‘Table Service’, we will start preparing your meal as soon as you complete the payment. You must therefore be near the restaurant when you confirm the order.
14. How does Table Service work?
If you want to be served at the table, you must first be seated at a free table in your selected restaurant, then proceed to place the order by selecting the pick-up option as ‘Table Service’. You would then need to enter the table number (mentioned on the table) that you are seated at and confirm the order. Our crew will bring your food to you once it’s ready.
15. How do I know when my order is ready?
If you have chosen to collect your order at the Front Counter, your order number that you can see on the App will be displayed on the screen above the counter when your food is ready.
If you have chosen to receive your order at your table through ‘Table Service’, our crew will bring the food to the table number you have entered on the App.
If you have chosen to pick up your food at the Drive Thru, you would have to reach the Drive Thru and give your order number to the service staff and we will start preparing your order immediately.
16. Can I use the offers or claim Rewards Points when placing a delivery or pickup order?
Absolutely! To claim any offer, click on the ‘Rewards’ tab, select the offer you would like to redeem and select ‘Add offer to bag’. You can use a maximum of 2 Offers or Rewards per order.
You can also collect Rewards Points with every order placed through the App. If you have selected to pick up your order at the Drive Thru, you will receive the Rewards Points once you collect your order.
17. When will I be charged for the order? Do I get a receipt after confirming the payment?
You will be charged as soon as you click on ‘Pay now and start my order’. You will receive a payment notification on your email registered on the McDonald’s App. If you haven’t received an email please check your spam folder. Your final receipt will be given to you when you collect the order at the restaurant.
18. Can I modify or cancel my order?
Once you have paid for the order, you cannot modify it. If you would like to order more, you can start a new order.
19. Can I place a delivery order regardless of the amount I am paying?
You should meet a minimum order value of 25 AED excluding delivery fee to be able to order delivery. Please note that this amount will not change if you redeem a reward or offer with your order.
20.How can I check the status of my Delivery order?
You can track your order on the McDonald’s App once the order has been placed. You might face tracking issues due to technical glitches, unavailability of signals in the lift or basement.
21. Can I change my pickup option once the order is placed?
You cannot change your pickup option once the order is placed.
22. What are the payment options available?
We only accept credit/debit card for Pickup orders.
We accept both cash at delivery & card payment for Delivery orders.
23. Can I save my card for future use?
Yes you can save your card for future use. If you want to add or remove a card you can do so by going to ‘My Account’ and clicking on ‘Manage Credit Cards’.
24. What if I have a problem with a payment or face any errors while placing my order?
For any inquiries, technical issues, suggestions and feedback, you can contact us on 600 588885 or email us at crm@mcdonalds-uae.com