How we process your personal data

Here we describe how we at Food Folk Group (referred to herein as "Food Folk", "we", "our/our/our", "us") collect, use, transfer, maintain and store (collectively "processes") your personal data. Depending on the context, the precise Food Folk Group company that processes your personal data as data controller might be different. Choose the description that best fits your relationship with us to read more about how we handle your personal data and what Food Folk Group entity acts as data controller in your case.

Website visitor

Here we describe how we process your personal data when you visit our website

Social media visitor

Here we describe how we process your personal data when you visit our social media webpages and/or interact with us via social media

Restaurant visitor

Here we describe how we process your personal data when you visit one of our restaurants.

Customers ordering through one of our partner delivery services

Here we describe how we process your personal data when you make an order in our restaurants through one of our partner delivery services.

Customers purchasing e-giftcards

Here we describe how we process your personal data when you purchase e-giftcards from us to pay for our products.

Mobile App users

Here we describe how we process your personal data when you use our mobile App, which we provide to our customers for them to stay updated about campaigns, receive offers, manage orders and play games.

Individuals submitting feedbacks or questions

Here we describe how we process your personal data when you submit a feedback/question or complaint and/or when we send compensation vouchers to you.

Read more about how we handle personal data

Automated decision making

No processing activities include making automated decisions about you  that might significantly affect you or lead to any legal effect. Automated decisions mean decisions based on solely automated processing without human intervention.

Is the provision of personal data a requirement?

Unless specified otherwise in this Privacy Policy, the provision of personal data is not a statutory or contractual requirement. It means that you are not obliged to provide personal data. The consequence of failure to provide personal data would be inability to achieve our designated purpose.

How long do we store your personal data?

How long we store your personal data depends on why we process it. Above you can click a box that best describes your relationship with us and check the section named "We process your personal data in order to:". This section explains purposes of processing, i.e., why we need your data in that case. We never store your data longer than we need it for a particular purpose. Once the purpose is achieved or no longer deemed relevant, we anonymise or delete your personal data.

Rights you have in respect of your personal data

Where we process your personal data for the activities mentioned in this Privacy Policy, you have certain rights linked to your personal data that we store about you. Choose the description of each right below to read more about them. 

If you wish to exercise your rights, you can contact us by sending an e-mail to:

If you are in Sweden: privacy.se@foodfolk.com
If you are in Denmark: privacy.dk@foodfolk.com
If you are in Norway: privacy.no@foodfolk.com
If you are in Finland:  privacy.fi@foodfolk.com 

You have a right to receive confirmation that we process personal data about you. You also have a right to access your personal data, as well as to receive a copy of that data and learn about other parameters related to the processing of your data.

If you believe that the personal data we process about you is incorrect or incomplete, you have the right to require to correct and/or complete it.

Under certain circumstances, you have the right to request us to delete personal data we process about you. However, sometimes (e.g., if there are legal requirements for us to keep the personal data), we cannot delete it.

Under certain circumstances, you have the right to request that the processing of your personal data be restricted - e.g., if you do not consider personal data to be correct.

Under certain circumstances, you have the right to require us to stop processing your personal data for a specific purpose. However, we may continue processing the same data for other purposes (if any).

Under certain circumstances, you have the right to receive your personal data in a structured, commonly used and machine-readable format, as well as to transmit the data to another data controller.

Where we asked for your consent to process your personal data, you have a right to withdraw this consent at any time. In this case we will no longer process your data based on consent.

If you have any queries that cannot be clarified as a result of an internal dialogue with us or if you wish to file a complaint, you can contact the supervisory authority in your country.

If you are in Sweden: Integritetskyddsmyndighet at imy.se
If you are in Denmark: Datatilsynet at datatilsynet.dk
If you are in Norway: Datatilsynet at datatilsynet.no
If you are in Finland: Tietosuoja at tietosuoja.fi

Contact us

If you have any questions about the processing of your personal data or if you want to exercise your rights, please contact us at:

If you are in Sweden: privacy.se@foodfolk.com
If you are in Denmark: privacy.dk@foodfolk.com
If you are in Norway: privacy.no@foodfolk.com
If you are in Finland:  privacy.fi@foodfolk.com 

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