1. McDonald's McDelivery Service
Do McDonald’s deliver food orders?
Yes, McDelivery is our delivery service and is available either via the McDonald’s app, Uber Eats, Just Eat or Deliveroo. Not all our restaurants deliver, so continue to check back on our website for latest restaurant availability.
What is McDelivery?
McDelivery brings your McDonalds favourites straight to your door, for you to enjoy from the comfort of your own home.
2. How Does McDelivery Work
How do I place an order?
Download the McDonald’s, Uber Eats, Just Eat or Deliveroo app or visit the Uber Eats, Just Eat or Deliveroo website, enter your postcode, and place your order.
What does Uber Eats, Just Eat and Deliveroo have to do with McDelivery?
Uber Eats, Just Eat and Deliveroo are our delivery partners. We cook the delicious food and they deliver straight to your door.
How will I know if the driver delivering my McDelivery is legit?
You can use the platform you ordered from, to track your delivery from the McDonald’s, Uber Eats, Just Eat or Deliveroo app. Don’t try to use any other service or app as these are not affiliated with McDonald’s.
Why can’t I order McDelivery on the My McDonald’s, Uber Eats, Just Eat and/or Deliveroo platform?
We are working to increase the number of restaurants where McDelivery is available from, and this will be growing throughout the year. Please keep checking our website or the McDonald’s app to see if your local restaurant has launched.
3. What Can I order for delivery?
Can I order any food from the McDonald's menu via McDelivery?
Almost our entire menu is available to order on McDelivery, with the only exceptions being ice cream cones and drinks with cream on the top. e.g. Frappes and promotional McCafé hot drinks. All items are subject to availability.
Can I order food at any time via McDelivery?
The delivery trading hours vary by restaurant and delivery partner. Please check the specific restaurant page within the My McDonald’s app or the relevant delivery partner, to see our delivery operating hours. We continue to work to extend our delivery operating hours.
Can I order food from any McDonald's restaurant?
No, not all our restaurants offer McDelivery currently, but we are working on it. To find out which restaurants offer delivery please check our website, the McDonalds, Uber Eats, Just Eat or Deliveroo app or website.
My local restaurant is on McDelivery but I can’t order?
The delivery area that we can cover are specific to each restaurant and delivery partner. Please enter your delivery address into the relevant app to see if we can deliver to you. In the meantime, we continue to work on expanding our coverage.
4. Minimum spend and delivery charges
Is there a minimum spend for McDelivery?
There is no minimum spend but delivery fees may apply. However, please look out for live delivery campaigns which may require a minimum spend to qualify for the promotion.
How much does it cost to get my food delivered?
The delivery fee can vary. Please check the relevant app or website to see the current delivery fee.
Why is there a different delivery charge for using the McDonald’s app, Uber Eats, Just Eat or Deliveroo platforms?
Delivery fees are set internally or by our delivery partners and can vary depending on location and live offers.
Are there any offers available on McDelivery?
Yes, we have exclusive delivery offers available on the McDonald’s app, and there may also be offers via our delivery partners. Please check the relevant apps for the latest details.
5. Cancelling Orders
How can I cancel my McDelivery order?
To cancel your order, you’ll need to do this on the McDonald’s, Uber Eats, Just Eat or Deliveroo app or website, where you placed the order. Here you will find instructions on the cancellation process.
6. What is a delivery kitchen?
Delivery kitchens produce food for our delivery platforms, preparing food and drink in exactly the same way as our other restaurants. The only difference is that you won’t see any customers (only couriers).
Is the quality different?
Delivery kitchens use the same equipment as a traditional restaurant and are regulated by the same Food and Hygiene and Health and Safety standards.
What can I order from a delivery kitchen?
Customers can order from the full menu.
How do I order from a delivery kitchen?
Customers are only able to order from a delivery kitchen using the delivery platform – Delivery can be ordered through the McDonald’s App or using one of our delivery Partners (Just Eat, Uber Eats or Deliveroo).
